Shipping Policy

This Shipping Policy governs all product delivery services for orders placed on the tubbytoddusshop website, covering all gentle baby skin and hair care products formulated for sensitive skin. This policy outlines our standard shipping procedures, delivery arrangements and relevant service specifications to ensure transparent and consistent logistics services for every customer purchasing on our platform.
We provide standard shipping services to eligible service regions covered by our cooperative logistics providers. All orders will be verified and processed by our team after successful payment confirmation, including product quality inspection, professional packaging and logistics arrangement to ensure baby care products are well protected during transportation and delivered in intact condition.
Order processing and shipment arrangement will be completed within standard processing time frames under normal inventory conditions. We strive to dispatch all qualified orders promptly to shorten customers waiting time, and any orders encountering inventory shortages or unexpected processing delays will be notified actively through our official contact channels so that customers can obtain real time order updates.
All shipping time frames displayed on our website are estimated delivery days for reference only, calculated based on conventional logistics efficiency and regional transportation conditions. We do not guarantee exact delivery dates as shipping progress may be affected by uncontrollable external factors including extreme weather, regional logistics suspension, customs inspection procedures and peak season transportation pressure.
Customers are responsible for providing accurate and complete shipping addresses, recipient information and valid contact details during order placement. Failure to provide correct delivery information may result in delivery failure, package return, address correction fees or extended delivery time, and all related consequences shall be borne by the customer.
Once packages are dispatched and handed over to official logistics carriers, the tracking information will be updated timely on our platform for customers to monitor delivery status. If customers encounter abnormal logistics status including long term no update, package loss or delivery deviation, they can contact our support team via [email protected] for timely investigation and assistance.
We ensure all baby sensitive skin care products are packaged with safe and protective packaging materials to prevent extrusion, damage or leakage during transportation. For any product damage or loss caused by logistics transportation, we will verify the situation actively and provide eligible after sales solutions in accordance with our official after sales and refund policies.
We do not support unauthorized address modification or package rerouting after the package has been shipped, as such operations may cause logistics abnormality and package loss. Any special delivery requests need to be submitted and confirmed with our customer service team before order shipment for feasible arrangement.
We reserve the right to update and adjust this Shipping Policy to adapt to logistics service optimization, regional service scope adjustment and industry rule changes. Updated shipping terms will take effect immediately after publication on our official website. Continued use of our shopping and shipping services indicates recognition and acceptance of the latest shipping policy terms. Customers with any inquiries about shipping arrangements and logistics rules can reach out to our support email for professional assistance.