Refund Policy

This refund policy applies to all purchase transactions completed on the tubbytoddusshop website for gentle baby skin and hair care products designed for sensitive skin. The policy is formulated to create a transparent, fair and consumer friendly refund mechanism while protecting the legitimate interests of both customers and our store, standardizing all refund related procedures for online orders placed on our official platform.
We offer eligible refund services for products that arrive with manufacturing defects, quality imperfections, packaging damage caused during transportation, or incorrect item delivery due to our operational errors. All baby care products sold on our website undergo strict quality inspection before shipment, but we fully understand the high standard of safety required for infant sensitive skin care items and take full responsibility for any unqualified or wrongly delivered products.
Customers who are qualified for refunds are required to submit a refund application and provide valid supporting evidence including product photos, packaging condition proofs and order information through our official support email. All refund applications need to be submitted within a reasonable period after customers receive the ordered products to ensure accurate verification and efficient processing of each request.
Our professional team will carefully review every submitted refund application and respond to customers with verification results within a standard processing period. Once the refund request is approved, we will initiate the corresponding refund procedure through the original payment channel used by customers during checkout. The actual arrival time of the refund funds depends on the processing rules of the relevant payment platform and banking system.
We do not accept refund applications for products that are damaged due to improper personal use, artificial damage, improper storage or failure to follow official product usage instructions. Refund requests for products that have been excessively used, intentionally damaged or purchased through unauthorized third party channels will not be approved by our store to maintain standardized and fair service rules.
For orders that customers voluntarily cancel before shipment, we support full refund processing without additional fees. Once the order has been shipped, voluntary cancellation requests will be converted into after sales refund applications following our standard review rules, and customers need to cooperate with subsequent return and verification procedures if applicable.
In cases where partial products of a single order meet refund conditions, we support partial refund settlement according to the actual unit price of the qualified products. We strictly abide by fair refund settlement standards and will not deduct unreasonable fees from any eligible refund amount for our customers.
We reserve the right to adjust and supplement this refund policy according to business operation needs and relevant industry regulations. Any updates to the refund terms will be posted on our official website, and continued use of our shopping services after policy updates means users accept the latest refund rules. For any inquiries regarding refund applications and processing details, please contact our support team via [email protected] for dedicated assistance.